Written by Chris Smith · Illustrative case study
The situation
A couple at a property in Coombabah had pulled out their old kitchen and laundry themselves over a weekend to save money. They were pleased with the demolition but stuck with broken tiles and bricks, general site rubbish and timber and plaster offcuts piled in the garage.
Why the customer needed help
Their main worry wasn't the cost. It was not knowing what could legally go where, and not wanting to damage the house getting it all out. Both of those are part of the job for us.
What was at the property
By my count there were broken tiles and bricks, general site rubbish and timber and plaster offcuts, along with the usual loose odds and ends that build up around a job like this. It's typical of what we see from builders and project managers.
Working in Coombabah
Coombabah is a residential suburb near wetlands, golf courses and retirement living. Coombabah is full of newer family homes and growing estates, so we do a lot of moving-in packaging, garage clear-outs and backyard rubbish here. Estate streets are wide, but we watch for parked cars and estate rules on bin and truck times.
The initial assessment
I arrived at the property and the first thing I noticed was the access. Before I look at the pile, I walk the route it has to travel: doorways, steps, the driveway slope, overhead wires, where the truck can park. For this job I paced it out and worked out we'd need about two-thirds of the tipper.
How the job was planned
I gave them a fixed price there and then, based on volume, and explained what was included: staged site clean-ups, packaging and protection removal and sweep-out of floors and garages. They said yes on the spot, so we planned to load in one visit rather than two.
Preparation
We checked the weather, laid out the straps and blankets for anything worth saving, and agreed a hand signal for "stop" because the truck was right on the road.
Step 1
Step one was clearing a working space. We shifted the easy, loose items straight onto the truck so we had room to manoeuvre around the awkward ones.
Step 2
Step two was the stuff in the hard-to-reach spots: the top of the garage racking, under the house, behind the water tank. That's usually where the surprises live, and this job was no different.
Step 3
Step three was the clean-up. Once the last item was out, we swept the floor, raked the ground where needed and walked the customer through the space to make sure nothing they wanted had gone.
Removal, sorting and loading
On the truck, heavy and flat things go on the bottom, long things go along the sides, and anything fragile for donation rides at the front where there's less bounce. Recycling stays in its own section so it can come straight off at the transfer station.
From the truck it went to a licensed transfer station, where recyclables were dropped off separately, and anything usable went to a local op shop before the tip run.
Challenges we ran into
Nails and screws were sticking out of most of the timber, and some offcuts had been mixed with good materials the builder still needed.
How we handled them
We knocked over the nails as we went and asked the builder to mark anything he wanted kept with tape. Nothing good went to the tip.
Completion and final result
When the last load was strapped down, the space was empty and swept. The customer walked through with me, signed off, and paid the price we'd agreed at the start, not a dollar more.
What I learned
What stuck with me was how much of it could be reused. People expect builders Clean-Up to mean everything goes to landfill. On this job, close to a third of it went somewhere useful.