Written by Chris Smith · Illustrative case study
The situation
The office manager of a small accounting firm at a property in Coombabah rang on a Wednesday. They'd downsized to a smaller floor and had to hand back the old tenancy by Friday. Left behind were pallets and crates, old office furniture and workstations and retail fixtures and shelving.
Why the customer needed help
A skip bin was the first thing they looked at, but there was nowhere to put one without a permit, and nobody to fill it. What they needed was commercial Rubbish Removal where someone else does the lifting.
What was at the property
By my count there were pallets and crates, old office furniture and workstations and retail fixtures and shelving, along with the usual loose odds and ends that build up around a job like this. It's typical of what we see from warehouses and light industrial sites.
Working in Coombabah
Coombabah is a residential suburb near wetlands, golf courses and retirement living. Coombabah is full of newer family homes and growing estates, so we do a lot of moving-in packaging, garage clear-outs and backyard rubbish here. Estate streets are wide, but we watch for parked cars and estate rules on bin and truck times.
The initial assessment
When I got there I didn't start with the rubbish, I started with the customer. I asked them to walk me through what was staying and what was going. Twice they pointed at things I'd assumed were rubbish and said "not that". It's why I never quote from photos alone on a job like this.
How the job was planned
We agreed on an order of work. Heavy items first, while we were fresh and the truck was empty, then the loose material packed around them. Anything worth donating would go in last so it wouldn't get crushed.
Preparation
I parked the truck so the tailgate lined up with the shortest path, laid ply over the garden edge so the trolley wouldn't chew it up, and set out a tarp for the donation pile.
Step 1
Step one was triage. We pulled everything into three groups: donate, recycle and dispose. It takes longer at the start, but it means the truck gets loaded in the right order and nothing good goes to landfill.
Step 2
Step two was the loose material. Bags, boxes and odds and ends went into the truck in layers, packed tight into the gaps around the furniture so we weren't carting air to the tip.
Step 3
Step three was the clean-up. Once the last item was out, we swept the floor, raked the ground where needed and walked the customer through the space to make sure nothing they wanted had gone.
Removal, sorting and loading
We loaded by destination rather than by size. Metal on one side for the scrap yard, green waste kept clean, cardboard flattened and bundled, and general rubbish packed into whatever space was left.
From the truck it went to a licensed transfer station, where recyclables were dropped off separately, and anything usable went to a local op shop before the tip run.
Challenges we ran into
We had a strict window: the building only allowed access through the loading dock for two hours, and the lift had to be booked.
How we handled them
We pre-staged everything on trolleys at the dock door, so when our window opened we were loading within minutes.
Completion and final result
When the last load was strapped down, the space was empty and swept. The customer walked through with me, signed off, and paid the price we'd agreed at the start, not a dollar more.
What I learned
The lesson I keep re-learning: always walk the access before you look at the load. The rubbish rarely causes the trouble. The doorway, the step or the gate does.