Written by Chris Smith · Illustrative case study
The situation
It was just after 7am when the phone went. A man at a property in Merrimac had a removalist booked for midday and had just realised the truck wouldn't take green waste, office and shop waste and renovation debris. He needed them gone before the movers arrived.
Why the customer needed help
Their main worry wasn't the cost. It was not knowing what could legally go where, and not wanting to damage the house getting it all out. Both of those are part of the job for us.
What was at the property
By my count there were green waste, office and shop waste and renovation debris, along with the usual loose odds and ends that build up around a job like this. It's typical of what we see from repeat clients.
Working in Merrimac
Merrimac is a family suburb of low-set homes close to schools and parks. Merrimac mixes established homes, units and local businesses, so jobs range from single items to full house and office cleanouts. We plan around driveways, unit car parks and loading zones so the truck is close to the load.
The initial assessment
I arrived at the property and the first thing I noticed was the access. Before I look at the pile, I walk the route it has to travel: doorways, steps, the driveway slope, overhead wires, where the truck can park. For this job I paced it out and worked out we'd need about two-thirds of the tipper.
How the job was planned
I gave them a fixed price there and then, based on volume, and explained what was included: gold Coast-only service area, accurate arrival windows and local knowledge of tips and access. They said yes on the spot, so we planned to load in one visit rather than two.
Preparation
We checked the weather, laid out the straps and blankets for anything worth saving, and agreed a hand signal for "stop" because the truck was right on the road.
Step 1
Step one was the bulky stuff. My offsider and I took the largest items out first, tilting them through the door frames rather than forcing them. With green waste, office and shop waste and renovation debris in the mix, there was no point clearing small things while the big ones were still blocking the way.
Step 2
Step two was the heavy lifting. Anything over about forty kilos went on the trolley or got a two-person lift with straps. No hero stuff. A strained back on the first job of the day ruins the week.
Step 3
Step three was the final check. I went back through every room and corner with the customer, picked up the small stuff the big items had hidden, and swept up.
Removal, sorting and loading
On the truck, heavy and flat things go on the bottom, long things go along the sides, and anything fragile for donation rides at the front where there's less bounce. Recycling stays in its own section so it can come straight off at the transfer station.
From the truck it went to a licensed transfer station, where recyclables were dropped off separately, and anything usable went to a local op shop before the tip run.
Challenges we ran into
We were fitting the job in between two others, so traffic on the M1 and parking at the property both mattered.
How we handled them
I took the back roads and called ahead when we were ten minutes out, so the customer had the gate open and the car moved.
Completion and final result
When the last load was strapped down, the space was empty and swept. The customer walked through with me, signed off, and paid the price we'd agreed at the start, not a dollar more.
What I learned
What stuck with me was how much of it could be reused. People expect local Rubbish Removal to mean everything goes to landfill. On this job, close to a third of it went somewhere useful.