Written by Chris Smith · Illustrative case study
The situation
It was just after 7am when the phone went. A man at a property in Pacific Pines had a removalist booked for midday and had just realised the truck wouldn't take furniture and bulky items, green waste and office and shop waste. He needed them gone before the movers arrived.
Why the customer needed help
A skip bin was the first thing they looked at, but there was nowhere to put one without a permit, and nobody to fill it. What they needed was local Rubbish Removal where someone else does the lifting.
What was at the property
By my count there were furniture and bulky items, green waste and office and shop waste, along with the usual loose odds and ends that build up around a job like this. It's typical of what we see from businesses needing reliable timing.
Working in Pacific Pines
Pacific Pines is a large family suburb of master-planned estates. Pacific Pines is full of newer family homes and growing estates, so we do a lot of moving-in packaging, garage clear-outs and backyard rubbish here. Estate streets are wide, but we watch for parked cars and estate rules on bin and truck times.
The initial assessment
When I got there I didn't start with the rubbish, I started with the customer. I asked them to walk me through what was staying and what was going. Twice they pointed at things I'd assumed were rubbish and said "not that". It's why I never quote from photos alone on a job like this.
How the job was planned
We agreed on an order of work. Heavy items first, while we were fresh and the truck was empty, then the loose material packed around them. Anything worth donating would go in last so it wouldn't get crushed.
Preparation
I parked the truck so the tailgate lined up with the shortest path, laid ply over the garden edge so the trolley wouldn't chew it up, and set out a tarp for the donation pile.
Step 1
Step one was the bulky stuff. My offsider and I took the largest items out first, tilting them through the door frames rather than forcing them. With furniture and bulky items, green waste and office and shop waste in the mix, there was no point clearing small things while the big ones were still blocking the way.
Step 2
Step two was the heavy lifting. Anything over about forty kilos went on the trolley or got a two-person lift with straps. No hero stuff. A strained back on the first job of the day ruins the week.
Step 3
Step three was loading the donation pile carefully, strapping it separately at the front of the tray so it would arrive at the charity in one piece.
Removal, sorting and loading
I'm fussy about the load. A well-packed truck means one trip instead of two, and that's the difference between a fair price and an inflated one. We netted the top before we drove off.
From the truck it went to a licensed transfer station, where recyclables were dropped off separately, and anything usable went to a local op shop before the tip run.
Challenges we ran into
Time was the whole challenge. We had a hard deadline and a load that would normally take a bit longer to do properly.
How we handled them
I brought a third person for the hour. More hands meant we could do it properly without cutting corners on the clean-up.
Completion and final result
When the last load was strapped down, the space was empty and swept. The customer walked through with me, signed off, and paid the price we'd agreed at the start, not a dollar more.
What I learned
The lesson I keep re-learning: always walk the access before you look at the load. The rubbish rarely causes the trouble. The doorway, the step or the gate does.