Written by Chris Smith · Illustrative case study
The situation
A body corporate manager at a property in Merrimac had a common-area storeroom that had become a dumping ground. Residents had been leaving meeting tables and whiteboards, reception joinery and desks and returns there for years, and the fire safety audit was coming up.
Why the customer needed help
Their main worry wasn't the cost. It was not knowing what could legally go where, and not wanting to damage the house getting it all out. Both of those are part of the job for us.
What was at the property
By my count there were meeting tables and whiteboards, reception joinery and desks and returns, along with the usual loose odds and ends that build up around a job like this. It's typical of what we see from offices relocating or refitting.
Working in Merrimac
Merrimac is a family suburb of low-set homes close to schools and parks. Merrimac mixes established homes, units and local businesses, so jobs range from single items to full house and office cleanouts. We plan around driveways, unit car parks and loading zones so the truck is close to the load.
The initial assessment
I arrived at the property and the first thing I noticed was the access. Before I look at the pile, I walk the route it has to travel: doorways, steps, the driveway slope, overhead wires, where the truck can park. For this job I paced it out and worked out we'd need about two-thirds of the tipper.
How the job was planned
I gave them a fixed price there and then, based on volume, and explained what was included: workstation dismantling, chair and desk removal and filing and storage clearance. They said yes on the spot, so we planned to load in one visit rather than two.
Preparation
We checked the weather, laid out the straps and blankets for anything worth saving, and agreed a hand signal for "stop" because the truck was right on the road.
Step 1
Step one was the bulky stuff. My offsider and I took the largest items out first, tilting them through the door frames rather than forcing them. With meeting tables and whiteboards, reception joinery and desks and returns in the mix, there was no point clearing small things while the big ones were still blocking the way.
Step 2
Step two was the heavy lifting. Anything over about forty kilos went on the trolley or got a two-person lift with straps. No hero stuff. A strained back on the first job of the day ruins the week.
Step 3
Step three was the final check. I went back through every room and corner with the customer, picked up the small stuff the big items had hidden, and swept up.
Removal, sorting and loading
We loaded by destination rather than by size. Metal on one side for the scrap yard, green waste kept clean, cardboard flattened and bundled, and general rubbish packed into whatever space was left.
From the truck it went to a licensed transfer station, where recyclables were dropped off separately, and anything usable went to a local op shop before the tip run.
Challenges we ran into
Some of the equipment contained data, so it couldn't just go into general waste, and there were desks bolted to the floor.
How we handled them
The drives were set aside for the client's IT person to remove, and we unbolted the desks with the building manager's okay.
Completion and final result
When the last load was strapped down, the space was empty and swept. The customer walked through with me, signed off, and paid the price we'd agreed at the start, not a dollar more.
What I learned
What stuck with me was how much of it could be reused. People expect office Furniture Removal to mean everything goes to landfill. On this job, close to a third of it went somewhere useful.