Written by Chris Smith · Illustrative case study
The situation
A mum at a property in Gaven had been trying to give away broken dining chairs, damp-affected drawers and cabinets and collapsed sofas and armchairs on Marketplace for six weeks. Every person who said they'd come never turned up, and she'd had enough of it sitting in the carport.
Why the customer needed help
They'd tried doing it themselves the weekend before, got about a quarter of the way through and realised the rest needed a truck, two people and a plan. That's where old Furniture Removal comes in.
What was at the property
By my count there were broken dining chairs, damp-affected drawers and cabinets and collapsed sofas and armchairs, along with the usual loose odds and ends that build up around a job like this. It's typical of what we see from landlords clearing worn rental furnishings.
Working in Gaven
Gaven is a residential suburb of family homes and newer estates. Gaven mixes established homes, units and local businesses, so jobs range from single items to full house and office cleanouts. We plan around driveways, unit car parks and loading zones so the truck is close to the load.
The initial assessment
First look, it was bigger than described, which is normal. People size up their own clutter by memory, not by volume. I measured it roughly by truck-loads, checked for anything we can't take, like paint tins or gas bottles, and found two old cans tucked at the back that we left aside.
How the job was planned
I split the job into zones in my head: what could come straight out the front, what had to come through the house, and what would need two of us and a trolley. That way nobody was waiting on anybody.
Preparation
Before lifting anything, we moved the cars, opened every gate wide and propped the screen door. A clear route is half the job.
Step 1
Step one was clearing a working space. We shifted the easy, loose items straight onto the truck so we had room to manoeuvre around the awkward ones.
Step 2
Step two was the heavy lifting. Anything over about forty kilos went on the trolley or got a two-person lift with straps. No hero stuff. A strained back on the first job of the day ruins the week.
Step 3
Step three was the final check. I went back through every room and corner with the customer, picked up the small stuff the big items had hidden, and swept up.
Removal, sorting and loading
On the truck, heavy and flat things go on the bottom, long things go along the sides, and anything fragile for donation rides at the front where there's less bounce. Recycling stays in its own section so it can come straight off at the transfer station.
From the truck it went to a licensed transfer station, where recyclables were dropped off separately, and anything usable went to a local op shop before the tip run.
Challenges we ran into
There were still fittings and connections attached, and the floor around it was soft from years of slow leaks.
How we handled them
We disconnected what was safe to disconnect, capped what wasn't ours to touch, and laid boards to spread the weight on the way out.
Completion and final result
When the last load was strapped down, the space was empty and swept. The customer walked through with me, signed off, and paid the price we'd agreed at the start, not a dollar more.
What I learned
It reinforced something I tell every new offsider: ask before you lift. Two minutes of questions at the start saves throwing out the one thing someone really wanted to keep.