Written by Chris Smith · Illustrative case study
The situation
A property manager rang about a rental at a property in Tallebudgera Valley where the outgoing tenant had left one desk or wardrobe, one sofa or armchair and one mattress. The new tenants were moving in the next morning, so whatever we did had to happen that afternoon.
Why the customer needed help
A skip bin was the first thing they looked at, but there was nowhere to put one without a permit, and nobody to fill it. What they needed was single Item Pickup where someone else does the lifting.
What was at the property
By my count there were one desk or wardrobe, one sofa or armchair and one mattress, along with the usual loose odds and ends that build up around a job like this. It's typical of what we see from elderly customers.
Working in Tallebudgera Valley
Tallebudgera Valley is a rural valley of acreage and farms. Tallebudgera Valley properties are often larger blocks with sheds, paddocks and lots of trees, so green waste, shed clear-outs and scrap metal are common jobs. Long driveways and gravel tracks are fine; we check gates, slopes and wet ground before backing in.
The initial assessment
When I got there I didn't start with the rubbish, I started with the customer. I asked them to walk me through what was staying and what was going. Twice they pointed at things I'd assumed were rubbish and said "not that". It's why I never quote from photos alone on a job like this.
How the job was planned
We agreed on an order of work. Heavy items first, while we were fresh and the truck was empty, then the loose material packed around them. Anything worth donating would go in last so it wouldn't get crushed.
Preparation
I parked the truck so the tailgate lined up with the shortest path, laid ply over the garden edge so the trolley wouldn't chew it up, and set out a tarp for the donation pile.
Step 1
Step one was clearing a working space. We shifted the easy, loose items straight onto the truck so we had room to manoeuvre around the awkward ones.
Step 2
Step two was the stuff in the hard-to-reach spots: the top of the garage racking, under the house, behind the water tank. That's usually where the surprises live, and this job was no different.
Step 3
Step three was the final check. I went back through every room and corner with the customer, picked up the small stuff the big items had hidden, and swept up.
Removal, sorting and loading
On the truck, heavy and flat things go on the bottom, long things go along the sides, and anything fragile for donation rides at the front where there's less bounce. Recycling stays in its own section so it can come straight off at the transfer station.
From the truck it went to a licensed transfer station, where recyclables were dropped off separately, and anything usable went to a local op shop before the tip run.
Challenges we ran into
The item was heavier than it looked, and it was sitting at the end of a narrow side path with a step down halfway along.
How we handled them
Two of us, a stair-climbing trolley and a sheet of ply over the step. We took it slow and kept it upright the whole way.
Completion and final result
When the last load was strapped down, the space was empty and swept. The customer walked through with me, signed off, and paid the price we'd agreed at the start, not a dollar more.
What I learned
The lesson I keep re-learning: always walk the access before you look at the load. The rubbish rarely causes the trouble. The doorway, the step or the gate does.