Written by Chris Smith · Illustrative case study
The situation
It was just after 7am when the phone went. A man at a property in Benowa had a removalist booked for midday and had just realised the truck wouldn't take general rubbish, mixed household waste and renovation debris. He needed them gone before the movers arrived.
Why the customer needed help
They'd rung a couple of other outfits and got vague answers about price. I told them I'd come and look, give them a figure on the spot, and they could decide from there.
What was at the property
By my count there were general rubbish, mixed household waste and renovation debris, along with the usual loose odds and ends that build up around a job like this. It's typical of what we see from unit dwellers with no driveway.
Working in Benowa
Benowa is an established suburb of large family homes and quiet streets. Benowa mixes established homes, units and local businesses, so jobs range from single items to full house and office cleanouts. We plan around driveways, unit car parks and loading zones so the truck is close to the load.
The initial assessment
I did my usual lap. I check what's heavy, what's sharp, what's reusable and what might be hiding something underneath. A redback in the bottom of a pile isn't unusual on the Coast, so gloves and a torch come out before anyone reaches in.
How the job was planned
The plan was simple: protect the route, clear a path, then work from the far end back towards the truck so we never had to climb over what was left.
Preparation
We put drop sheets down through the hallway and taped corner guards on the door frames. It takes ten minutes and saves arguments about scuff marks.
Step 1
Step one was triage. We pulled everything into three groups: donate, recycle and dispose. It takes longer at the start, but it means the truck gets loaded in the right order and nothing good goes to landfill.
Step 2
Step two was the heavy lifting. Anything over about forty kilos went on the trolley or got a two-person lift with straps. No hero stuff. A strained back on the first job of the day ruins the week.
Step 3
Step three was loading the donation pile carefully, strapping it separately at the front of the tray so it would arrive at the charity in one piece.
Removal, sorting and loading
I'm fussy about the load. A well-packed truck means one trip instead of two, and that's the difference between a fair price and an inflated one. We netted the top before we drove off.
From the truck it went to a licensed transfer station, where recyclables were dropped off separately, and anything usable went to a local op shop before the tip run.
Challenges we ran into
Time was the whole challenge. We had a hard deadline and a load that would normally take a bit longer to do properly.
How we handled them
I brought a third person for the hour. More hands meant we could do it properly without cutting corners on the clean-up.
Completion and final result
When the last load was strapped down, the space was empty and swept. The customer walked through with me, signed off, and paid the price we'd agreed at the start, not a dollar more.
What I learned
I came away reminded that a fixed price agreed up front takes all the stress out of the day, for them and for us. Nobody's watching the clock or arguing at the end.