Written by Chris Smith · Illustrative case study
The situation
It was just after 7am when the phone went. A man at a property in Gold Coast had a removalist booked for midday and had just realised the truck wouldn't take mixed household waste, renovation debris and garden waste. He needed them gone before the movers arrived.
Why the customer needed help
Their main worry wasn't the cost. It was not knowing what could legally go where, and not wanting to damage the house getting it all out. Both of those are part of the job for us.
What was at the property
By my count there were mixed household waste, renovation debris and garden waste, along with the usual loose odds and ends that build up around a job like this. It's typical of what we see from unit dwellers with no driveway.
Working in Gold Coast
Gold Coast is a city of beachside towers, canal homes, family suburbs and hinterland acreage. We run trucks across the whole Gold Coast every day, from Coolangatta to Coomera and out to the hinterland, so wherever you are there is usually a crew nearby. We bring the right truck for the street, from tight unit driveways to wide acreage tracks.
The initial assessment
I arrived at the property and the first thing I noticed was the access. Before I look at the pile, I walk the route it has to travel: doorways, steps, the driveway slope, overhead wires, where the truck can park. For this job I paced it out and worked out we'd need about two-thirds of the tipper.
How the job was planned
I gave them a fixed price there and then, based on volume, and explained what was included: no hire period or permits, all lifting done by our crew and no overweight or contamination fees. They said yes on the spot, so we planned to load in one visit rather than two.
Preparation
We checked the weather, laid out the straps and blankets for anything worth saving, and agreed a hand signal for "stop" because the truck was right on the road.
Step 1
Step one was the bulky stuff. My offsider and I took the largest items out first, tilting them through the door frames rather than forcing them. With mixed household waste, renovation debris and garden waste in the mix, there was no point clearing small things while the big ones were still blocking the way.
Step 2
Step two was the heavy lifting. Anything over about forty kilos went on the trolley or got a two-person lift with straps. No hero stuff. A strained back on the first job of the day ruins the week.
Step 3
Step three was the final check. I went back through every room and corner with the customer, picked up the small stuff the big items had hidden, and swept up.
Removal, sorting and loading
I'm fussy about the load. A well-packed truck means one trip instead of two, and that's the difference between a fair price and an inflated one. We netted the top before we drove off.
From the truck it went to a licensed transfer station, where recyclables were dropped off separately, and anything usable went to a local op shop before the tip run.
Challenges we ran into
We were fitting the job in between two others, so traffic on the M1 and parking at the property both mattered.
How we handled them
I took the back roads and called ahead when we were ten minutes out, so the customer had the gate open and the car moved.
Completion and final result
When the last load was strapped down, the space was empty and swept. The customer walked through with me, signed off, and paid the price we'd agreed at the start, not a dollar more.
What I learned
What stuck with me was how much of it could be reused. People expect skip Bin Alternative to mean everything goes to landfill. On this job, close to a third of it went somewhere useful.