Illustrative Customer Anecdote · Mattress removal · Residential

Three mattresses and a staircase in Runaway Bay

Brad Thompson · Mattress Removal · Runaway Bay

The story

Living in Runaway Bay, you get used to council collections that are always months away. My son moved out and left his old mattress and bed base behind. It had been leaning against the wall of the spare room for months.

The queens were the old pillow-top kind, heavy and floppy. The single was a kid's mattress with a waterproof protector glued on with age.

Runaway Bay is canal-front homes with pontoons, boat sheds and manicured gardens, and getting things out isn't always simple. We protect pavers and lawns when carrying loads out from behind pool fencing.

I sent a couple of photos and got a call back within the hour. They gave me a rough idea on the phone but said they'd confirm a fixed price when they saw it in person.

They parked so the back of the truck lined up with the side gate, put a drop sheet down at the door and asked me to show them anything that was staying.

The spring was sticking right out of the side. They taped it down before carrying it so nobody, me included, got stabbed on the way out.

By the time I'd made them a coffee, it was nearly finished. The price didn't change, and they even took a couple of extra bits I'd forgotten about without charging more.

I'd tried to do it myself twice before. Next time I'm just ringing straight away.

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Illustrative customer anecdote. This describes how a job of this type is typically carried out. It is not a record of a specific, verified customer job, and names and details are not those of real customers.

Sound familiar?

Call 0444 526 245 for a fixed price.