Illustrative Customer Anecdote · Storm-related rubbish · Residential

The morning after the hail in Mudgeeraba

Daniel Hayes · Storm Debris Removal · Mudgeeraba

The story

A friend in Mudgeeraba gave me Clear Out's number, and I sat on it for a fortnight before ringing. The storm came through just after Christmas and took half of our neighbour's gum tree over our fence and into our yard.

Polycarbonate roofing sheets, broken guttering, a smashed outdoor table and mountains of leaves and twigs.

Mudgeeraba is a village and acreage suburb at the foot of the hinterland, and getting things out isn't always simple. Gravel tracks and paddock access are fine for our trucks.

When I rang, the person who answered asked a few simple questions about what it was, where it was and how to get to it, and said they could come and look that afternoon.

The crew pulled up, had a look, and told me the price straight away. No surprises, no 'we'll see how it goes'. I said yes and they got started within five minutes.

Our insurer wanted photos before anything was moved. The crew waited while I took them and then took a few more themselves so I had a 'during' and 'after' set.

What I appreciated most was that nothing was rushed and nothing was a hassle. They explained where everything was going: charity, recycling or the tip. I felt good about it.

It's a small thing, but having someone else carry it all out made a much bigger difference than I expected.

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Illustrative customer anecdote. This describes how a job of this type is typically carried out. It is not a record of a specific, verified customer job, and names and details are not those of real customers.

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