Illustrative Customer Anecdote · Rental property cleanout · Residential

Getting the rental ready for new tenants in Mermaid Waters

Dean Brooks · Property Cleanout · Mermaid Waters

The story

Living in Mermaid Waters, you get used to council collections that are always months away. I own a rental, and the tenant left without notice. When the agent did the inspection, she sent me photos and the first word that came to mind was 'oh'.

A garage full of junk, a lounge room with a busted sofa, kitchen rubbish, and a bedroom with a mattress on the floor and not much else.

Mermaid Waters is family-friendly canal and lake streets close to shopping centres, and getting things out isn't always simple. Straightforward suburban access all week.

When I rang, the person who answered asked a few simple questions about what it was, where it was and how to get to it, and said they could come and look that afternoon.

The crew pulled up, had a look, and told me the price straight away. No surprises, no 'we'll see how it goes'. I said yes and they got started within five minutes.

They worked room by room and photographed each one as it was finished, which helped a lot with the bond claim.

What I appreciated most was that nothing was rushed and nothing was a hassle. They explained where everything was going: charity, recycling or the tip. I felt good about it.

It's a small thing, but having someone else carry it all out made a much bigger difference than I expected.

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Illustrative customer anecdote. This describes how a job of this type is typically carried out. It is not a record of a specific, verified customer job, and names and details are not those of real customers.

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