Illustrative Customer Anecdote · Rental property cleanout · Residential

Getting the rental ready for new tenants in Runaway Bay

Glen McKenzie · Property Cleanout · Runaway Bay

The story

A friend in Runaway Bay gave me Clear Out's number, and I sat on it for a fortnight before ringing. I own a rental, and the tenant left without notice. When the agent did the inspection, she sent me photos and the first word that came to mind was 'oh'.

A garage full of junk, a lounge room with a busted sofa, kitchen rubbish, and a bedroom with a mattress on the floor and not much else.

Runaway Bay is canal-front homes with pontoons, boat sheds and manicured gardens, and getting things out isn't always simple. We protect pavers and lawns when carrying loads out from behind pool fencing.

I half expected to be put on hold, but it was the bloke who'd actually be doing the job. He asked about stairs and parking, which made me think he'd done this a few times.

Two of them turned up right on time in a tipper truck. Before they lifted anything, they walked the route from the pile to the truck and pointed out a couple of spots where they'd put down protection.

They worked room by room and photographed each one as it was finished, which helped a lot with the bond claim.

When they were done, they swept up and walked me around to check. I paid the price we'd agreed, and that was it. The whole thing took less time than I'd spent worrying about it.

My advice to anyone in the same situation is not to wait as long as I did. The relief was worth more than the cost.

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Illustrative customer anecdote. This describes how a job of this type is typically carried out. It is not a record of a specific, verified customer job, and names and details are not those of real customers.

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