Illustrative Customer Anecdote · Mattress removal · Residential

Out with the old bed in Arundel

Luke Bishop · Mattress Removal · Arundel

The story

A friend in Arundel gave me Clear Out's number, and I sat on it for a fortnight before ringing. We'd upgraded all three bedrooms to new beds, and the delivery company only took one old mattress. That left two queens and a single on the landing.

A bed base with a broken slat, a mattress with a spring poking out, and a bedside table that was missing a drawer.

Arundel is a leafy family suburb of brick homes and quiet streets, and getting things out isn't always simple. We plan around driveways, unit car parks and loading zones so the truck is close to the load.

When I rang, the person who answered asked a few simple questions about what it was, where it was and how to get to it, and said they could come and look that afternoon.

The crew pulled up, had a look, and told me the price straight away. No surprises, no 'we'll see how it goes'. I said yes and they got started within five minutes.

They mentioned mattresses get stripped and recycled for their springs and foam, so it wasn't all going to landfill, which was nice to hear.

What I appreciated most was that nothing was rushed and nothing was a hassle. They explained where everything was going: charity, recycling or the tip. I felt good about it.

It's a small thing, but having someone else carry it all out made a much bigger difference than I expected.

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Illustrative customer anecdote. This describes how a job of this type is typically carried out. It is not a record of a specific, verified customer job, and names and details are not those of real customers.

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