Illustrative Customer Anecdote · Office cleanout · Commercial

Moving to a smaller floor in Burleigh Waters

Matt McKenzie · Office Cleanout · Burleigh Waters

The story

A friend in Burleigh Waters gave me Clear Out's number, and I sat on it for a fortnight before ringing. We went fully hybrid after the lease came up, and we needed to hand back a floor in a Southport building with about a week's notice.

Partition screens, a reception counter, kitchen appliances, rows of compactus shelving and years of archive boxes.

Burleigh Waters is quiet canal and lake streets full of long-term family homes, and getting things out isn't always simple. Generous driveways and easy kerbside loading.

When I rang, the person who answered asked a few simple questions about what it was, where it was and how to get to it, and said they could come and look that afternoon.

The crew pulled up, had a look, and told me the price straight away. No surprises, no 'we'll see how it goes'. I said yes and they got started within five minutes.

The building only gave us the goods lift between 6 and 8am. The crew had everything staged on trolleys by the lift doors the night before, so the morning was just loading.

What I appreciated most was that nothing was rushed and nothing was a hassle. They explained where everything was going: charity, recycling or the tip. I felt good about it.

It's a small thing, but having someone else carry it all out made a much bigger difference than I expected.

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Illustrative customer anecdote. This describes how a job of this type is typically carried out. It is not a record of a specific, verified customer job, and names and details are not those of real customers.

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