Illustrative Customer Anecdote · Office cleanout · Commercial

Moving to a smaller floor in Carrara

Sam Bennett · Office Cleanout · Carrara

The story

We've been in Carrara for a while now, and this was the first time I'd paid someone to take rubbish away. We went fully hybrid after the lease came up, and we needed to hand back a floor in a Southport building with about a week's notice.

Partition screens, a reception counter, kitchen appliances, rows of compactus shelving and years of archive boxes.

Carrara is central family suburbs, sporting precincts and light industry, and getting things out isn't always simple. Central location means fast turnaround on same day jobs.

When I rang, the person who answered asked a few simple questions about what it was, where it was and how to get to it, and said they could come and look that afternoon.

The crew pulled up, had a look, and told me the price straight away. No surprises, no 'we'll see how it goes'. I said yes and they got started within five minutes.

The building only gave us the goods lift between 6 and 8am. The crew had everything staged on trolleys by the lift doors the night before, so the morning was just loading.

What I appreciated most was that nothing was rushed and nothing was a hassle. They explained where everything was going: charity, recycling or the tip. I felt good about it.

It's a small thing, but having someone else carry it all out made a much bigger difference than I expected.

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Illustrative customer anecdote. This describes how a job of this type is typically carried out. It is not a record of a specific, verified customer job, and names and details are not those of real customers.

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