Illustrative Customer Anecdote · Rental property cleanout · Residential

The tenant who left in a hurry in Robina

Sam Bennett · Property Cleanout · Robina

The story

We've been in Robina for a while now, and this was the first time I'd paid someone to take rubbish away. As a property manager, I see a lot of messy vacates, but this one was memorable. The new tenants were due in four days.

Clothes, broken furniture, a couch on the patio, food in the fridge, rubbish bags in every room and a yard full of old toys.

Robina is a planned suburb of townhouse complexes, medical precincts and retail centres, and getting things out isn't always simple. Visitor bays and shared driveways need short-stay loading.

They offered a time the next morning. I asked if they needed me to move anything to the kerb first, and they said no, they'd take it from where it was.

They arrived a few minutes early, introduced themselves and did a quick walk-around. The price they gave me was a bit under what I'd budgeted, which was a pleasant surprise.

There were a few things that might have been of value, like a laptop and some jewellery. They bagged them separately and handed them to me, so I could follow up properly.

The space is unrecognisable. I keep walking past it just to look. I'd use them again without thinking about it, and I've already passed the number on to my sister.

If I'm honest, the hardest part was deciding to do it. Once that was done, it was easy.

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Illustrative customer anecdote. This describes how a job of this type is typically carried out. It is not a record of a specific, verified customer job, and names and details are not those of real customers.

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