After the gardener left in Varsity Lakes

I'm in Varsity Lakes, and I'll be honest: I put this off for far too long. We've got six big palms along the back fence, and every few months they drop fronds the size of a canoe. I'd been stacking them behind the shed for most of a year.

There were branches up to about the thickness of my arm, a mountain of hedge clippings, a tangle of lantana and a couple of old sleepers that had been edging a garden bed.

Varsity Lakes is a modern lakeside suburb with student housing and business parks, and getting things out isn't always simple. Modern estates with easy access and visitor parking.

When I rang, the person who answered asked a few simple questions about what it was, where it was and how to get to it, and said they could come and look that afternoon.

The crew pulled up, had a look, and told me the price straight away. No surprises, no 'we'll see how it goes'. I said yes and they got started within five minutes.

I was worried about the lawn, as we'd just had it returfed. The crew laid boards from the back gate to the truck and barrowed everything along them. The lawn didn't have a mark on it.

What I appreciated most was that nothing was rushed and nothing was a hassle. They explained where everything was going: charity, recycling or the tip. I felt good about it.

It's a small thing, but having someone else carry it all out made a much bigger difference than I expected.