Illustrative Customer Anecdote · Mattress removal · Residential

Three mattresses and a staircase in Helensvale

Glen Hayes · Mattress Removal · Helensvale

The story

We've been in Helensvale for a while now, and this was the first time I'd paid someone to take rubbish away. My son moved out and left his old mattress and bed base behind. It had been leaning against the wall of the spare room for months.

The queens were the old pillow-top kind, heavy and floppy. The single was a kid's mattress with a waterproof protector glued on with age.

Helensvale is established estates around the train station and Westfield precinct, and getting things out isn't always simple. Standard driveway access on most streets.

I sent a couple of photos and got a call back within the hour. They gave me a rough idea on the phone but said they'd confirm a fixed price when they saw it in person.

They parked so the back of the truck lined up with the side gate, put a drop sheet down at the door and asked me to show them anything that was staying.

The spring was sticking right out of the side. They taped it down before carrying it so nobody, me included, got stabbed on the way out.

By the time I'd made them a coffee, it was nearly finished. The price didn't change, and they even took a couple of extra bits I'd forgotten about without charging more.

I'd tried to do it myself twice before. Next time I'm just ringing straight away.

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Illustrative customer anecdote. This describes how a job of this type is typically carried out. It is not a record of a specific, verified customer job, and names and details are not those of real customers.

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Call 0444 526 245 for a fixed price.