Illustrative Customer Anecdote · Large unwanted items · Residential

The hot tub nobody used in Paradise Point

Melissa Murphy · Spa & Hot Tub Removal · Paradise Point

The story

A friend in Paradise Point gave me Clear Out's number, and I sat on it for a fortnight before ringing. The spa came with the house. We used it twice in five years. It had cracked, it smelled and it took up the best spot on the deck.

The spa had been plumbed and wired in. The electrician had already disconnected it, but it was still sitting on a concrete pad with a fence all around.

Paradise Point is a quiet northern waterfront village of family homes and renovated beach houses, and getting things out isn't always simple. Kerbside loading works well on most streets outside school pick-up times.

When I rang, the person who answered asked a few simple questions about what it was, where it was and how to get to it, and said they could come and look that afternoon.

The crew pulled up, had a look, and told me the price straight away. No surprises, no 'we'll see how it goes'. I said yes and they got started within five minutes.

They cut it into sections on the deck and carried the pieces down the stairs. I'd been told by someone else it needed a crane, so I was very happy.

What I appreciated most was that nothing was rushed and nothing was a hassle. They explained where everything was going: charity, recycling or the tip. I felt good about it.

It's a small thing, but having someone else carry it all out made a much bigger difference than I expected.

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Illustrative customer anecdote. This describes how a job of this type is typically carried out. It is not a record of a specific, verified customer job, and names and details are not those of real customers.

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